Service Warranty Policy

A. I. Tornado Watches Warranties watches (purchased only from Tornado authorized sellers) against all manufacturing defects for a period of three (3) years from the date of retail online purchase, subject to exceptions listed below:

This Warranty does not cover the following:

  1. Normal wear and tear
  2. Damage caused by mishandling of watches including damage to glass, straps and bracelets.
  3. Damage caused by watch being opened/disassembled/repaired/serviced at an un-authorized service outlet.
  4. Damage due to water entry in a non-water-resistant watch.
  5. Damage due to exposure to chemicals and solvents.
  6. Damage to the watch due to physical dents and scratches.

B. i. Conditions of Warranty

  1. Movements – Free replacement within three years of retail purchase for all analog/chronograph movements.
  2. Plating peel off – Free replacement of Case or Bracelet for plating peel off/ rusting/ corrosion within three years of retail purchase.
  3. Brand reserves its option to repair your watch by installing new or thoroughly reconditioned parts or replace it with identical/similar/equivalent value watch.
  4. In case the replacement of the entire Watch is being made (subject to the sole discretion of Brand), the same model shall be replaced. If discontinued/unavailable, it shall be replaced with an equivalent model as deemed by Tornado Group.
  5. Brand does not have a product refund policy; purchased watches shall not be taken back.
  6. To avail the warranty coverage / benefits, the Customer must visit / deliver their Watch to the Tornado Authorized Service Centre. Transportation, delivery, and handling charges are borne by the Customer.